We're pleased to announce that the issues impacting workspace member loading and causing 500 errors on the GET /workspaces/{workspace_id}/memberships/search endpoint have now been resolved.
This incident began on Tuesday, November 18, 2025, around 4:11 PM UTC. During this period, users may have experienced difficulties accessing their workspace members, and API requests to the affected endpoint were returning errors.
Our team has identified and addressed the root cause, which was related to recent code changes. We have successfully deployed a fix and restored full functionality.
We are continuing to monitor the system closely. We sincerely apologize for any inconvenience this incident may have caused.
If you have any further questions or concerns, please reach out to our support team.
Resolved
We're pleased to announce that the issues impacting workspace member loading and causing 500 errors on the GET /workspaces/{workspace_id}/memberships/search endpoint have now been resolved.
This incident began on Tuesday, November 18, 2025, around 4:11 PM UTC. During this period, users may have experienced difficulties accessing their workspace members, and API requests to the affected endpoint were returning errors.
Our team has identified and addressed the root cause, which was related to recent code changes. We have successfully deployed a fix and restored full functionality.
We are continuing to monitor the system closely. We sincerely apologize for any inconvenience this incident may have caused.
If you have any further questions or concerns, please reach out to our support team.
Identified
We are currently investigating an issue causing a high percentage of chat requests to fail. This appears to be related to recent disruptions with GitHub's status, which may be impacting services that rely on GitHub integrations. Our team is actively working on a resolution and will provide updates as we have more information. We apologize for any inconvenience this may cause.
Our engineering team is actively investigating the root cause and working towards a resolution. As a temporary measure to stabilize the system, we are implementing changes that may temporarily limit access to certain operations related to workspace members.
We understand this disruption is frustrating and sincerely apologize for the inconvenience. We are committed to restoring full service as quickly as possible and will provide further updates as they become available.
Identified
We have identified the issue and working on a fix.
Investigating
We are investigating an issue affecting the ability to load workspace members. Users may experience a 'Loading members...' message when trying to access the 'People' section of their workspace settings, preventing them from viewing or managing their team. Our team is actively working to resolve this issue and restore full functionality. We apologize for any inconvenience this may cause and will share updates as soon as they are available.
